Terms of Service

Rider Assist provides:

• Asset recovery services
• Breakdown assistance
• Tracker-based location response
• On-site attendance and support

All services are provided on a reasonable endeavours basis, not a guaranteed outcome.

• Services are offered subject to availability and location
• Response times are estimates and not guaranteed
• We operate primarily within London and surrounding areas, unless agreed otherwise

By using our services, you confirm that:

• You are the legal owner of the asset, or authorised to act on behalf of the owner
• All information provided (including tracker data and location) is accurate
• You have the legal right to request recovery or intervention

We reserve the right to refuse service where ownership or authority cannot be verified.

• Rider Assist does not forcibly enter private property without proper authority
• Where required, recovery may involve coordination with law enforcement
• We will only act within UK law and legal boundaries at all times

• Any GPS or tracker data must be provided by the client or authorised third party
• We do not install or supply tracking devices unless agreed separately
• We act based on data provided and are not responsible for inaccuracies

• Services may be charged per job, hourly, or as agreed in advance
• All fees will be confirmed prior to engagement where possible
• Payment terms: [Insert Payment Terms – e.g. immediate, 7 days, etc.]

Failure to pay may result in refusal of future services.

• If a job is cancelled after dispatch, a call-out fee may apply
• If attendance has already occurred, full or partial charges may be applied

• Rider Assist provides services on a best-effort basis
• We do not guarantee recovery of any asset
• We are not liable for:

• Loss or damage prior to our involvement
• Inaccurate tracking data
• Delays outside our control
• Actions of third parties

Our liability is limited to the value of the service fee paid, unless otherwise required by law.

• Rider Assist maintains appropriate business insurance, including public liability
• Clients are responsible for ensuring their own assets are insured

• All operations are conducted with safety as a priority
• We reserve the right to withdraw from any situation deemed unsafe

• Rider Assist may use trusted subcontractors to deliver services
• All subcontractors operate under our standards and instructions

• We handle all personal and operational data in accordance with UK GDPR
• Please refer to our Privacy Policy for full details

We are not liable for failure or delay in performance due to events beyond our control, including but not limited to:

• Severe weather
• Road closures
• Civil unrest
• Mechanical failure
• Acts of third parties

We reserve the right to refuse or terminate services if:

• False or misleading information is provided
• The request is unlawful
• There is risk to safety

These Terms & Conditions are governed by the laws of England and Wales.